Your privacy and the security of your personal data is very important to us. At Arab Bank, hereinafter referred to as “the Bank”, we confirm that the personal data you have provided to us is always treated as private and confidential data, with the highest levels of security, and is processed in accordance with the Privacy and Data Protection Policy. of the Arab Bank and the applicable regulatory requirements.
How we collect your data
The bank collects your data through one of the following methods:
-directly: We obtain personal data from you directly so that you can obtain a service from the bank or deal with the bank, including but not limited to: registering a complaint, entering into a business relationship, or for other purposes depending on the services requested or agreed upon.
–Indirectly: We may obtain personal data about you indirectly from various sources, including: your agent, brokers and bank affiliates; and cookies, device profiles, social media, public sources, business partners, and recruitment services to better understand and serve you, satisfy a legal obligation, or achieve another legitimate interest.
How we use your data
We collect your personal data for various reasons related to our services, products, or dealings with us, and for other business purposes, including, but not limited to:
– To provide and manage your account(s) and our relationship with you.
– To give you other data and information about your account or your relationship with us.
- To deal with inquiries and complaints.
– To provide our services to you.
– To conduct evaluation, testing and analysis for statistical or other analysis for market research purposes.
– To evaluate, develop and improve our services provided to you and other customers.
– To protect our business interests and develop our business strategies.
– To communicate with you, by mail, phone, text message, email and other digital means.
– To collect any debts owed to us.
– To meet regulatory requirements and reporting obligations in relation to protection against financial crime.
– To evaluate any application you submit.
– To monitor, record and analyze any communications between you and us.
– To share your information with government authorities, credit reference agencies, fraud prevention agencies, regulatory bodies and external authorities.
– To share your information with our partners, service providers and external auditors.
– Recruitment agencies vet prospective job applicants for prospective job applicants.
– Research, marketing and sales agencies for clients.
– For the purposes of litigation, requesting legal advice, notifications, or documenting transactions.
Legal basis for processing your data:
When we collect and process your personal data to conduct our business, deal with you, and provide our products and services, we rely on the following legal reasons:
–Legal obligations and public interests: We process personal information to comply with a legal obligation, to fulfill obligations or regulatory requirements and in the public interest.
–Contractual obligation: We process your information if necessary to enter into and/or perform a contract with you, or to perform a contract at your request.
–Legitimate interests: We rely on legitimate interests based on our assessment that the processing is fair, reasonable and balanced.
–Approval: We process your personal information only with your explicit consent except for reasons permitted by law.
What personal data we collect and process
The personal data we collect includes data you provide at the beginning of our relationship or at any time thereafter such as:
– Personal details, such as name, date of birth, email, nationality, marital status, gender, and contact information.
– Current residence address, permanent residence address, and proof of address documents.
– Data about your identity including documents, ID card details and passport details.
-Employer, employment status, job title, full name, email, address, and phone number(s) used for work purposes.
– Financial data: income, source of income, source of wealth, average financial activity of the account, and contract data.
- Data about your tax status, such as your foreign tax identification number, FATCA forms, and other necessary information.
– Details of transactions made by you or any people associated with you including dates, amounts, currencies, payer and beneficiary details.
– Audio and visual images, including images captured via CCTV
– Digital identifiers (IP address, email)
– Website tracking files (“Cookies”) (please refer to Link files our own)
– Risk rating information, for example credit risk rating and data about your ability to manage credit.
– Employment information and qualifications of potential job applicants.
– Due diligence data, for example data required to comply with anti-financial crime requirements (anti-money laundering, counter-terrorism financing, and other requirements) and data we need to fulfill supervisory obligations such as reporting suspicious activity.
– Information of other people, such as witnesses, family members, emergency contacts and guardians, which includes their signatures, addresses and relationship to you.
– Information on legal disputes, complaints and legal grievances.
– Information on agreements, contracts, invoices and commissions.
– Security and protection information.
– Data about your geographical location, the ATMs used and the branches you visit.
How long can we keep your personal data?
We retain personal information to provide our services, maintain contact with you, and comply with applicable laws, regulations and professional obligations, to which we are subject. We will dispose of your personal information in a secure manner when we no longer need it for the reasons stated above.
Who has access to your personal data and to whom it is disclosed
We maintain the confidentiality of your personal information. However, in order to serve your needs to the best of our ability, we may share your personal information with other parties through binding contractual agreements to protect your information and only process it under our strict instructions.
We may share information about you and your dealings with us, to the extent permitted by law, with:
– Branches of the Arab Bank and its subsidiaries.
– External auditors.
– Regulatory authorities, government agencies, financial crime prevention agencies, and tax authorities.
– Third party service providers.
– Agents on behalf of the bank.
– Postal services.
– Credit reference centers.
– Law firms, lawyers or legal consultants.
– Other parties with whom you have agreed to share your information.
Data transfer
We may transfer your personal information to other members of the Arab Bank Group, and to external institutions outside the country where you maintain your account, when we have a business-related reason to involve these entities. Each of these parties is required to protect personal information in accordance with our contractual obligations to them and the law.
Respecting the rights of individuals
Some data protection laws grant individuals – as owners of their personal data – certain rights over their data such as the right to access the data, object to data processing, etc. Arab Bank is committed to effectively dealing with such requests in accordance with applicable regulatory requirements while ensuring that responses are concise, transparent, clear and easily accessible.
Maintaining correct and accurate information
It is very important to maintain your information and keep it accurate and up-to-date at all times. You can access your account information – which includes your contact information, your account balances, financial transactions and any other similar information – through several means, such as account statements, banking services via the speaking bank or the Internet. If you notice differences in your personal information, please update it from Through means available electronically or Inform your branch or office so that we can make the necessary updates or amendments.
Scope of application of this notice
Wherever the word “Arab Bank” appears in this notice, it means the Arab Bank Company in addition to its subsidiaries, as follows:
- Arab Bank includes Arab Bank branches around the world
-
Arab Bank subsidiaries include the following:
- Euro Arab Bank PJSC
- Arab Bank Australia Limited
- Islamic International Arab Bank PJSC
- Arab National Leasing Company LLC
- Al Arabi Investment Group Company LLC
- Arab Sudan Bank Limited
- Akabs Financial Technology Company
- Arab Bank of Tunisia
- Al-Nisr Al-Arabi Insurance Company PJSC
- Arab Bank - Syria
- Oman Arab Bank SAOG
for more information
If you have any questions about this Notice or would like to learn more about our security practices, please read our Security Policy, or contact us at:
Amendments to the notice
We reserve the right to update this Notice to reflect changes in our information practices in accordance with the law. Any updates will become effective immediately upon posting the updated notice on our website.